Privacy Policy
This privacy policy explains how we collect, use and protect your personal data. This is a courtesy translation: in the event of any discrepancy, the French version prevails.
Last updated · 15 May 2025
1. Introduction
At Speed Express, we attach great importance to the protection of your personal data. This privacy policy explains how we collect, use, share and protect your information when you use our website and our services.
2. Information Collected
We collect different types of information to provide and improve our services.
2.1 Personal Data
When you use our services, we may collect the following information:
- Identification details: surname, first name, email address, phone number
- Billing details: postal address, payment information
- Vehicle details: make, model, registration number, technical characteristics
- Service details: pick-up and delivery addresses, preferred date and time
2.2 Automatically Collected Data
When you visit our website, we automatically collect certain information, including:
- Browsing data: IP address, browser type, pages visited, time spent on the site
- Cookies and similar technologies: to optimise your user experience and improve our services
For more information about our use of cookies, please see our cookie policy.
3. Use of Data
We use your personal data for the following purposes:
3.1 Providing the Services
- Processing your delivery requests - Organising the transport of your vehicle - Contacting you about your booking - Answering your questions and support requests
3.2 Improving the Services
- Understanding how you use our site - Improving our offers and services - Developing new features - Carrying out statistical analyses
3.3 Marketing and Communication
With your consent, we may use your data to: - Send you information about our services - Keep you informed of our special offers - Invite you to take part in our satisfaction surveys You can unsubscribe from these communications at any time.
4. Data Sharing
We do not sell your personal data to third parties. We may however share it in the following circumstances:
- With our service providers: carriers, insurers and other partners involved in providing our services.
- Legal obligations: where disclosure is required by law or by a competent authority.
- Protection of our rights: to protect our rights, property or safety, and those of our clients or third parties.
5. Data Security
We implement appropriate technical and organisational security measures to protect your personal data against loss, unauthorised access, disclosure, alteration or destruction. We restrict access to your data to those employees who need it to provide our services.
6. Your Rights
In accordance with applicable data-protection regulations, you have the following rights:
- Right of access: obtain a copy of your personal data
- Right of rectification: correct inaccurate information about you
- Right to erasure: request the deletion of your data in certain circumstances
- Right to restriction of processing: request that the processing of your data be restricted
- Right to portability: receive your data in a structured format
- Right to object: object to the processing of your data on legitimate grounds
To exercise these rights, please contact us at speedexpress.convoyeur@outlook.com. We will respond to your request within one month.
7. Data Retention
We keep your personal data for as long as necessary to provide our services and comply with our legal obligations. The retention period varies according to the type of data and the purpose of the processing.
8. Changes to this Policy
We may update this privacy policy from time to time to reflect changes in our practices or for other legal or operational reasons. Significant changes will be notified on our website or by email. We encourage you to review this page regularly to stay informed about our data-protection practices.
9. Contact
If you have any questions, comments or concerns about this privacy policy or our data-protection practices, please contact us at: speedexpress.convoyeur@outlook.com or by post at: Speed Express, Privacy Department, 470 promenade des Anglais, 06200 Nice, France.
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